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Mala vs Salesforce Agentforce

System of Record vs System of Decisions: Why Salesforce Can't Trace the 'Why'

The Core Difference

Salesforce Agentforce knows the current state ('The discount is 20%') but is context-blind to WHY. Mala captures the Decision Trace—the Slack threads, policy overrides, and human rationale—that justified that price.

Feature Comparison4 features
Feature
Mala
Salesforce Agentforce
Primary Data
✓Decision Traces
Final State
Context Source
✓Cross-System Siphon
In-Platform Only
Memory Type
✓Institutional Memory
Transaction History
Logic Layer
✓Learned Ontologies
Hard-coded Rules
Why Enterprise Teams Choose Mala

Salesforce is the System of Record for Data. Mala is the System of Record for Decisions. When an auditor asks 'Why did your AI approve this discount?', Salesforce shows the final number. Mala shows the full chain: which policy was evaluated, what precedents were consulted, who authorized the exception, and a cryptographic seal proving the record is immutable. Use Salesforce to manage relationships. Use Mala to govern AI decisions about those relationships.

Frequently Asked Questions

Doesn't Salesforce have AI governance features in Agentforce?

Agentforce provides AI capabilities within Salesforce. But governance context stays siloed in the Salesforce cloud. Mala captures decision traces across ALL your AI agents—Salesforce, custom, third-party—in one unified Institutional Memory.

Can Mala integrate with Salesforce?

Yes. Mala's Ambient Siphon captures decision context from Salesforce APIs, workflows, and approval processes—without requiring Salesforce code changes. Your Salesforce data enriches the Decision Graph.

The decision is clear
Start Sealing Your Decisions

Don't just monitor what happened. Prove why it happened with Mala's cryptographic accountability layer.