Vertical Silos vs Horizontal Substrate: Don't Fragment Your Institutional Wisdom

Sierra builds excellent AI agents for customer experience. But their context lives in Sierra's cloud—siloed from your sales agent, your finance agent, your operations agent. Mala unifies decision memory across ALL agent hives.

Sierra is a System of Agency. Mala is the Horizontal Context Substrate. An enterprise shouldn't have ten different 'Decision Histories' in ten different agent tools. When your CX agent learns that 'ACME Corp gets special pricing', that precedent should be available to your sales agent too. Mala provides unified Institutional Memory across all agent providers—Sierra, Regie, custom-built, whoever. Don't let your institutional wisdom fragment into a dozen silos.

Why would I need both Sierra and Mala?

Sierra excels at building CX agents. Mala excels at governing ALL agents. Use Sierra for the agent capability; use Mala for the decision substrate that makes Sierra's decisions auditable and shareable across your enterprise.

Can Sierra agents write to Mala's Decision Graph?

Yes. Mala's Sidecar siphons context from any agent platform. Sierra agent decisions become part of your unified Institutional Memory—without Sierra code changes.